Refund policy

Returns & Refunds Policy

Our 30-Day Guarantee
At Cuddora, we want you to love your Hug-Back Pillow. Every order is covered by our 30-Day Guarantee: if your Cuddora arrives damaged, defective, or is not the item you ordered, contact us within 30 days of delivery and we will send you a replacement or issue a full refund.

This guarantee applies to customers worldwide, wherever we ship.

What’s Covered

  • Items that arrive damaged or defective, including a patting hand that does not work.
  • Items that are different from what you ordered (for example, the wrong character).
  • Orders that are lost in transit and never delivered.

What’s Not Covered

  • Change-of-mind returns. Because each Cuddora ships directly to you, we are unable to accept returns for items that arrive in good condition and as described.
  • Damage caused by misuse, accidents, or normal wear and tear after delivery.
  • Requests made more than 30 days after delivery.

How to Request a Replacement or Refund

  1. Email us at dm4111104@gmail.com within 30 days of delivery.
  2. Include your order number and a short description of the problem.
  3. Attach clear photos or a short video showing the issue.
  4. Please do not send any item back unless we ask you to. If a return is needed, we will provide the instructions and cover the return shipping cost.

Refunds
Once your request is approved, we will notify you by email. Refunds are issued to your original payment method within 5–10 business days after approval. Your bank or payment provider may need additional time to process and post the refund. If you have not received your refund after this period, please contact us.

Cancellations
If you would like to cancel your order, contact us as soon as possible. We can cancel orders that have not yet been processed or shipped. Once an order has shipped, it can no longer be cancelled.

Your Rights
This policy does not limit any rights you may have under applicable consumer protection laws in your country, including rights that may apply if goods are defective, not as described, or not delivered within the agreed timeframe.

Contact
To request a cancellation, report a damaged or defective item, or ask any question about your order, please contact us at dm4111104@gmail.com. Please include your order number so we can help you faster.